Terms and Conditions
Welcome to SierraCasino Casino, your premier destination for online gaming entertainment.
General Terms of Service
These terms and conditions govern your use of SierraCasino and all associated services. By creating an account and using the platform, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any provision, you must discontinue use immediately.
The casino reserves the right to modify these terms at any time without prior notice. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. Players are responsible for regularly reviewing this page to stay informed of any modifications.
Account Registration and Eligibility
Age Requirements
You must be at least 18 years old to register and play. The casino employs age verification procedures and reserves the right to request identification documents at any time. Accounts found to belong to underage individuals will be immediately closed, and all funds forfeited.
Geographic Restrictions
Services are not available to residents of certain jurisdictions where online gambling is prohibited by law. Restricted territories include but are not limited to the United States, France, Netherlands, and countries on international sanctions lists. Using VPNs or proxy servers to circumvent geographic restrictions is strictly prohibited and grounds for account termination.
Account Responsibility
You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility, regardless of whether you authorized it. Sharing accounts with others is prohibited. If you suspect unauthorized access, notify customer support immediately.
Deposits and Withdrawals
Deposit Methods
The casino accepts various payment methods including credit cards, e-wallets, bank transfers, and cryptocurrencies. Minimum deposit amounts vary by method, typically ranging from €10 to €20. Deposits are processed instantly in most cases, though bank transfers may take 1-3 business days.
Withdrawal Procedures
Withdrawal requests are processed within 24-72 hours after approval. First-time withdrawals require identity verification through submission of government-issued ID, proof of address, and payment method verification. Maximum withdrawal limits apply based on your VIP tier and payment method selected.
Verification Requirements
The casino operates under strict anti-money laundering regulations and must verify the identity of all players. Failure to provide requested documents within 30 days may result in account suspension and fund forfeiture. Documents must be clear, valid, and show all four corners of the document.
Bonus Terms and Wagering Requirements
Bonus Eligibility
Bonuses are available to players who meet specific criteria outlined in each promotion’s terms. Only one bonus can be active per account at any time. Bonuses are non-transferable and cannot be exchanged for cash without meeting wagering requirements.
Wagering Requirements
All bonuses carry wagering requirements that must be fulfilled before withdrawals are permitted. Standard wagering is 35x the bonus amount unless otherwise stated. Different games contribute differently toward wagering: slots contribute 100%, table games contribute 10%, and live casino games contribute 20%.
Bonus Abuse
The casino reserves the right to void bonuses and winnings if abuse is detected. Abuse includes but is not limited to creating multiple accounts, irregular betting patterns designed to exploit bonuses, and collusion with other players. Decisions regarding bonus abuse are final and not subject to appeal.
Game Rules and Fair Play
Random Number Generation
All RNG-based games use certified random number generators tested by independent auditing firms. Game outcomes are determined by algorithms that ensure fairness and unpredictability. The casino does not manipulate game results in any way.
Live Casino Conduct
Players must adhere to acceptable behavior standards in live casino games. Abusive language, harassment of dealers or other players, and disruptive behavior will result in chat restrictions or account suspension. Dealers’ decisions on game outcomes are final.
Prohibited Activities
The following activities are strictly forbidden and will result in immediate account closure:
- Using automated betting software or bots
- Exploiting software bugs or errors
- Colluding with other players
- Engaging in fraudulent activity
- Attempting to reverse engineer or hack the platform
Responsible Gaming Policies
Self-Exclusion
Players can self-exclude for periods ranging from 24 hours to permanent closure. During self-exclusion, you cannot access your account or receive marketing communications. Self-exclusion cannot be reversed until the chosen period expires.
Deposit Limits
Set daily, weekly, or monthly deposit limits through your account settings. Limit increases take effect after a 24-hour cooling-off period, while decreases are immediate. These tools help you maintain control over your gambling expenditure.
Reality Checks
Enable reality check notifications to receive periodic reminders of how long you’ve been playing. These pop-ups display your session duration and current balance, helping you make informed decisions about continuing play.
Dispute Resolution
Complaint Procedure
If you have a complaint, contact customer support with full details of the issue. The support team will investigate and respond within 48 hours. If the initial response is unsatisfactory, you may escalate to the casino’s management team.
Third-Party Mediation
Unresolved disputes may be referred to an independent Alternative Dispute Resolution (ADR) service. The casino is committed to fair resolution of all player complaints and will cooperate fully with ADR proceedings.
Intellectual Property
All content on the platform, including logos, graphics, software, and text, is the property of the casino or its licensors. You may not reproduce, distribute, or create derivative works from any content without explicit written permission.
Limitation of Liability
The casino is not liable for any indirect, incidental, or consequential damages arising from your use of the platform. This includes but is not limited to loss of profits, data loss, or service interruptions. Your sole remedy for dissatisfaction is to discontinue use of the services.
Governing Law
These terms are governed by the laws of Curacao, where the casino holds its operating license. Any legal disputes will be resolved in the courts of Curacao, and you consent to the exclusive jurisdiction of those courts.
Need help? Contact the National Gambling Helpline at 0808 8020 133 or email [email protected] for confidential assistance.